Customer Experience Lead

Boundary technologies is a consumer security hardware and software startup. Boundary aims to bring affordable, effective and pro-active home security to the masses via innovative, market-leading technology products.

We require a Customer Experience Lead to provide managerial cover as required and take an active role in customer experience improvement and scale through process change, automation and helpdesk management.

Your Skills:

  • Exceptional customer experience and support skills. 
  • Team management through recruitment, mentoring and development. 
  • Experience using Zendesk or similar cloud-based helpdesks. 
  • High standard of written and oral communication.
  • Leadership and people skills gained in similar roles. 
  • CX qualifications would be a bonus but not a requirement.

Your Deliverables:

  • First-line support & Knowledge base management initially. 
  • Scale the support function through improvement change. 
  • Develop a team of customer experience agents (long term)
  • Work alongside the Support, Operations and Marketing teams to develop and maintain a varied knowledgebase
  • Supply an exceptional, proactive customer experience to both existing Boundary users and pre-sales enquiries

You should have:

  • A proactive and curious nature constantly looking for ways to improve the business and customer experience
  • A keen interest in smart home technology and consumer products
  • Strong attention to detail
  • A can-do attitude
  • Ability to ‘wear several hats’

Additional Company Info & Job Perks:

  • Casual, egalitarian work environment
  • Casual dress code
  • Enhanced holidays
  • Opportunity for significant and rapid progression within the company for exceptional candidates who exhibit motivation and deliver
  • Competitive salary
  • EMI stock options

Boundary is currently working fully remotely. When government guidelines allow, we will once again move into office space. We expect that each member of the team spends one day a month in the office for all-hands meetings, with the rest of the month being flexible (you can choose to work from home or in the office).

Boundary technologies was founded in 2018 by technology entrepreneurs Robin Knox and Paul Walton in the response to a need for a cost effective and intelligent intruder alarm system. Previously, the two founders built and sold Edinburgh based software company intelligentpos to iZettle which was later acquired by PayPal.

It is important to Robin and Paul that, just like their previous company, Boundary is a fun place to work where everyone’s input is respected and valued. The casual working environment incorporates open channels of communication and operates in an extremely agile fashion with important decisions being made daily.

Or, know someone who would be a perfect fit? Let them know!

Edinburgh

EH1 3BG Edinburgh Directions [email protected] View page

Why work with us?

  • Casual dress code

    We don't believe in uniforms. Of course, there is plenty of swag available though!

  • EMI Stock Options for the whole team

    We believe that everyone should own a part of the company and help shape it's future.

  • Enhanced Holiday Allowances

    More than the UK statutory allowance - guaranteed!

Workplace & culture

It is important to Robin and Paul (Boundary co-founders) that, just like their previous company, Boundary is a fun place to work where everyone’s input is respected and valued. The casual working environment incorporates open channels of communication and operates in an extremely agile fashion with important decisions being made daily.

Already working at Boundary Technologies Ltd?

Let’s recruit together and find your next colleague.

email
@boundary.co.uk
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